FAQ

Got Questions? We've Got You!

Your Questions

Our Answers

Can I see a preview of my customized product before ordering?

Absolutely! At FewTouch, we understand how important it is to get the details just right. That’s why we offer a live preview feature, allowing you to see your customizations in real-time before placing your order. This way, you can be sure that your gift is exactly what you envisioned, down to the smallest detail.

How long does it take to receive my order?

We take great care in crafting each personalized item, and most orders are processed within 1-3 business days. Shipping times can vary depending on where you’re located, you can find the exact estimated date on the specific product information.

Do you accept returns or cancellations?

Because every product at FewTouch is personalized and made-to-order, we are unable to accept returns or cancellations. We encourage you to carefully review your customizations before placing your order to ensure that everything is perfect. Our goal is to create products that are truly meaningful and made just for you.

How do I care for my personalized items?

Our personalized gifts are designed to be cherished for years to come. To keep your ornament looking its best, simply wipe it gently with a soft cloth. For canvases, we recommend keeping them away from direct sunlight and moisture to preserve the quality and beauty of the artwork. With the right care, your FewTouch keepsake will continue to bring joy for many years.

How does the customizable template work?

Our customizable templates allow you to personalize your product with your own text, images, and design choices. As you update the template, a live preview displays exactly how your final product will look. This ensures you can design something unique and meaningful, tailored to your preferences.

Will the colors on the final product match the template preview?

While we strive to produce colors as accurately as possible, slight variations may occur. This is due to differences in screen brightness and color calibration. Rest assured, the final design will closely resemble your template preview, but we cannot guarantee a 100% color match.

Can I make changes after placing my order?

No, once your order is placed, no further changes can be made. The design you confirm during the preview stage will be final. Please carefully review all text, images, and design elements before confirming your order.

What should I do if I experience issues while designing?

If you encounter any difficulties with the template or customization process, feel free to contact our support team. We’re here to help make the process seamless and enjoyable!